Store Policies

Information gathering:

Kirki collects basic information provided by the customer upon request, such as name, email address, phone number, and payment details, in order to perform services correctly.

Information usage:

Customer data is used only to fulfill orders, send invoices, follow up on services, or provide the customer with future updates about Kirkee products and services.

Confidentiality of information:

Kirki is committed to maintaining the confidentiality of customer data and not selling or sharing it with any third party except where required by law or those related to the provision of the service in cooperation with trusted partners.

Safety:

Kirki employs security and encryption systems to protect payment data and personal information during browsing and purchasing.

Cookies:

The site may use cookies and analytics tools to improve user experience without collecting any sensitive data.

Customer rights:

The customer has the right to request the deletion or modification of their data at any time via the official email or the company's WhatsApp.

Scope of services:

Kirki offers the following services:

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  Digital products such as PDF and Excel files containing data from factories and suppliers.
  
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  Commercial representation services that include factory sourcing, negotiation, contract review, goods inspection, and shipping coordination.
  
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  Consulting service on importing from China via video call to view prices and sources directly.
  
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  Large business services are provided via direct contact or by visiting the office in Guangzhou.
  

The customer is responsible for the accuracy of the data he provides, and any error in the information may affect the service without any liability on Kirkee.

Kirkee also does not offer any free consultations, and all services are only available through paid options.

Payment:

All prices are displayed in US dollars or Hong Kong dollars, and payment is only made through the official website online.

Implementation and dates:

All services are provided during official working hours in China from 10 am to 6 pm, Monday to Friday .

Intellectual property rights:

All digital files and content on the Kirkee website are the exclusive intellectual property of the company, and their republication or sale is prohibited without prior written permission.

Direct business communication
00862037916074
008613392127362
No. 212, Building C, No. 15, Lingshan East Road, Zhucun, Tianhe District, Guangzhou
中国广东省广州市天河区珠村岭山东路15号C栋212室

All Kirkee services and Kirkee digital products are non-refundable after payment, except in the following cases only:

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  In consultation services: The client is entitled to a refund if he cancels the appointment at least two hours before the appointment.
  
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  In the event of any shortcomings on Kirki's part, such as failure to provide service or failure to comply with what was agreed upon.
  
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  If the service is not provided at the agreed-upon time, whether it is a consulting service or a business representation service, because the client is the one who chooses the appointment, and if the appointment is exceeded without the service being provided by Kirki, the client has the right to a refund.
  
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  For digital files (PDF or Excel): The amount cannot be refunded after sending, but the customer can contact us within 3 days in case of a technical malfunction or a clear difference from the description to address the problem.
  

How to retrieve:

Refunds are processed — subject to the conditions being met — using the same original payment method and to the same account from which the payment was made. The amount may take between 5 and 10 business days to appear, depending on the bank's policy.